Lost packages

Please allow 24-48 hours for tracking to update and begin reflecting progress.

Note that tracking does not always update in real-time and delays in tracking updates do not necessarily reflect a lost or misdelivered package.

If tracking shows that your package has been delivered but you have yet to receive it, please allow 24 hours for it to be delivered, then get in touch with your local post office, as all USPS claims must be filed by the recipient and they're usually able to help track down the package. If they're unable to help you, or if you have further questions, please get in touch with us.

Note that if a lost or misdelivered package was shipped to the shipping address as entered, additional shipping charges may be due before that package can be re-shipped.